Introduction
This Privacy Policy describes how Wemesy Solutions LLP and its affiliates (collectively
“Wemesy Solutions LLP, we, our, us”) collect, use, share, protect, and otherwise process your
information/personal data through our website
https://wemesy.com (hereinafter referred to as
“Platform”).
- You may be able to browse certain sections of the Platform without registering with us.
- We do not offer any product/service under this Platform outside India.
- Your personal data will primarily be stored and processed in India.
- By visiting this Platform, providing your information, or availing any product/service offered
on
the Platform, you expressly agree to be bound by the terms and conditions of this Privacy
Policy,
the Terms of Use, and applicable service/product terms and conditions.
- You also agree to be governed by the laws of India, including data protection and privacy laws.
If
you do not agree, please do not use or access our Platform.
1. Information We Collect
Personal and Business Information
- Business Name
- Business Type (e.g., restaurant, bar, club, street vendor, etc.)
- Registered Mobile Number
- Registered Email ID
- Business Structure (LLP, PVT, Sole Proprietorship, etc.)
- Business Registration Date
- FSSAI Number and License
- PAN
- GST Number
Additionally, we may collect personal data such as:
- Name, Date of Birth, Address
- Telephone/Mobile Number
- Email ID
- Identity/address proof documents
- Sensitive data (bank details, payment instruments, biometric info, etc.)
Non-Personal Information
Includes browser type, device details, operating system, browsing behavior, and preferences to improve
user
experience.
2. How We Use Your Information
- Vendor services & platform management
- Marketing & business insights
- Communication & support
- Customer experience improvement
- Research & insights
- Legal & compliance requirements
3. Information Sharing
- No selling of data to third parties.
- Internal group sharing with affiliates.
- Trusted third-party service providers (payment, logistics, analytics, etc.).
- Legal disclosures where required.
4. Data Security
We adopt industry-standard practices for protecting sensitive data, though users must safeguard their own
login/password records.
5. Vendor & User Rights and Controls
- Access and update personal details
- Opt-out of non-essential communications
- Consent management and withdrawal (non-retrospective)
6. Data Retention & Deletion
We retain data as long as necessary or legally required. Vendors may request deletion, subject to pending
obligations. Anonymized data may be kept for analytics and fraud prevention.
7. Cookies & Tracking
We may use cookies, beacons, and trackers for personalization, analytics, and improved services. You can
control cookies via your browser.
8. Changes to This Policy
We may update this policy periodically. Significant updates may be notified where required by law.
9. Grievance Redressal
Grievance Officer:
Wemesy Solutions LLP
Shanti Kunj, Gali No. 2, Maruti Kunj, Bhondsi, Gurgaon, Haryana, India
Phone: +91 9266236299
Time: Monday – Sunday (9:00 AM – 6:00 PM)
10. Acceptance
By registering and using the Wemesy Solutions LLP Vendor Portal, vendors and users acknowledge and agree
to
this Privacy Policy and our Terms of Service.
11. No Refund Policy
- All payments made for services rendered, subscription plans, and other offerings on the Platform are
non-refundable. This includes any registration fees, service charges, or other fees paid by the
vendors or users
- Once a payment is processed, it is final and no refunds will be provided under any circumstances,
except as required by law or in the case of technical or system errors on the Platform.
- In case a vendor or user decides to terminate their use of the Platform, no refund will be issued
for any pre-paid fees or services, regardless of the time remaining on their subscription or service
period.